Exchange
Exchange of goods
If you want to exchange the product, you can do it within 30 days of receiving the shipment!
How to use the exchange?
- Go to the page:
and log in to your KSK account or enter your order number if you placed an order without logging in.
- In Order History, select the correct order and click Return or Claim next to it.
- Then, select Exchange.
- Select the product to be exchanged, the quantity and the reason for the exchange.
- In the next section, you choose the method of return - Parcel Post, DHL courier, return at the retail store or shipping at your own expense. Due to the dimensions of the shipment, return by Parcel Locker may not be available.
- If you are not a KSK member, you will be redirected to the payment page to pay for the selected transport service. The fee is PLN 12.95.
- All that is left is to send the package! Here are instructions on how to prepare your shipment: instructions for preparing shipment.
We will contact you to arrange the details of the exchange.
Replacement with PayPo
In our shop you can exchange a product by returning it and ordering another one, and we will refund the funds for the first purchase. To streamline the process, we recommend exchanges with PayPo!
How it works?
- You want to exchange product A,
- You order product B and choose PayPo payment,
- You don't pay - PayPo pays for you,
- We send product B to you, and you send product A back to us via returns,
- We return the funds for product A, then you pay back PayPo.
This way the exchange is quick and efficient, and you don't have blocked funds.
For more information about PayPo.