Returns
- Returns policy
- Return with no time limit
- Returns instructions
- 30 days to withdraw from the contract
- How to prepare a return shipment
- Time to return
- When will you receive a refund
- Purchase in retail store
- Return from abroad
- Return from Ukraine
Returns policy
- You have 30 days to return a product after receiving it.
- Returned products must not bear any signs of use.
- We recommend returning products via the Returns and Complaints page.
- If you are a KSK customer for an unlimited period of time.
- Customers can return the products for a fee of 12.95 PLN.
- Sending a return at your own expense without registering it via the Returns and Complaints page will prolong the return procedure.
- Using the Szybkiezwroty.pl service prolongs the return procedure. By choosing this method, you will receive a link to pay the transportation fee of 19.99 PLN.
Unlimited returns
For members of the Key Customers Club returns are for an unlimited period of time available. Join KSK now, registration is free and only takes a few seconds. Create an account here.
If you made a purchase while logged in to your KSK account and want to return a product, follow the return instructions.
Returns instructions
Go to:
- and log in to your KSK account or enter the order number.
- In the Order history, select the relevant order and click on Return / Complaint next to it.
- Then click on Return. Select the product to be returned, the quantity and the reason for return.
- In the next step, select the return method - Parcel Locker, DHL courier, return to a retail store or shipping at your own expense.
- You will be redirected to the payment page to pay for the selected shipping service.
- Finally, choose a refund method, which may depend on the shipping method selected.
All that's left is to send the package! You can also check the status of your return on the Returns & Complaints page.
30 days to withdraw from the contract
In addition to the exceptions specified in the Act of February 16, 2007 on the protection of competition and consumers, a customer who has purchased goods by mail order from Militaria.pl may withdraw from the contract without giving reasons, making a statement in writing, within 30 days from the delivery of the goods. The return of the goods should take place immediately, no later than within 14 days of the declaration. Goods should return in the condition in which they were purchased, along with a photocopy of the proof of purchase, instructions and warranty.
Detailed instructions on the rules of withdrawal and a sample withdrawal form can be found on the Terms and Conditions page.
Note: The customer is responsible for the diminution in value of the item resulting from using it in a manner other than necessary to determine the nature, characteristics and functioning of the item.
The Consumer may make use of out-of-court ways to resolve complaints and claims. Wanting to take advantage of the possibility of amicable resolution of disputes concerning online shopping, the Consumer can submit his complaint, for example, through the EU online ODR platform, available at: https://ec.europa.eu/consumers/odr/
How to prepare a return shipment
Secure the returned products properly - you can send them in the original packaging or in another cardboard box. Wrap fragile items in bubble wrap. If you have the original packaging and paper tags attached to the product, wrap them too. Add a note to your parcel with the return number generated in Returns and Complaints page.. Depending on the return method you have chosen, you can print a shipping label and stick it on the parcel or write the tracking number on the parcel.
Time to return
If you have shopped without registration or in a stationary store, you have 30 days from receipt of the shipment to return it. Loyalty Club members have unlimited returns.
When will you receive a refund
Usually, we will refund up to five business days, up to a maximum of 14 days.
Purchase in retail store
Bring the product back to the stationary store before 30 days from purchase.
Return from abroad
Go to:
and log in to your KSK account, or enter your order number/invoice number if you placed an order without logging in.
In Order History, select the correct order and click Return / Warrainty. Then select Return. Select the returned product, quantity and reason for return. In the next section you choose the method of return - it depends on the previous method of delivery. We only accept returns submitted through our Returns and Complaints area (RMA) - please use our generated waybills.
If delivery was by DHL, UPS or Royal Mail, you are entitled to a free return. Countries covered for return by DHL: Germany, Italy, Spain, the Netherlands, Belgium and France. Countries covered by UPS: Finland, Sweden, Portugal, Luxembourg, Ireland and Denmark.
Countries covered by Royal Mail: United Kingdom. In the Returns and Complaints area (RMA), select return by Spring courier. You have 30 days for the return.
Countries where you will only incur the cost of domestic shipping: Czech Republic, Slovakia, Romania, Bulgaria, Hungary, Greece, Croatia, Slovenia, Lithuania and Austria. You have 14 days to return it.
Return from Ukraine
You pay only for shipping within Ukraine! To return goods from Ukraine write an e-mail to kontaktua@militaria.pl. In the message write your order number and what products you want to return. You bear the cost of return only to the warehouse in Ukraine - we will take care of the rest! You have 30 days to return it.